Frequently Asked Questions
faqs
Welcome to the Pretty Posy Reloved FAQ page! Here, you’ll find answers to some of our most commonly asked questions about our preloved clothing boutique. Whether you’re curious about how to place an order, need information on our shipping and returns policies, or have questions about our services, we’ve got you covered.
Can't find what you're looking for?
If you don't find the information you're looking for, feel free to reach out to us directly at hi@prettyposy.co.za. We're here to help make your shopping experience as smooth and enjoyable as possible!
Contact UsWhat is Pretty Posy Reloved?
Pretty Posy Reloved is an online boutique specializing in preloved clothing for women, and children. We offer a curated selection of gently used garments, focusing on quality, style, and sustainability. We repurpose these garments with a few new touches to give it a new life.
Where is Pretty Posy Reloved located?
Our operations are based in Kimberley, Northern Cape, South Africa.
How can I contact Pretty Posy Reloved?
You can reach us via email at hi@prettyposy.co.za. For inquiries related to orders or general information, this is the best contact method.
Ordering and Payments
To place an order, browse our online store, select the items you wish to purchase, and add them to your cart. Proceed to checkout to complete your order by providing your shipping details and payment information.
We accept various payment methods, including credit/debit cards and other secure online payment options.
Once an order is placed, it is processed immediately. Unfortunately, we are unable to modify or cancel orders once they are confirmed. Please double-check your order before finalizing the purchase.
Shipping and Delivery
We offer shipping through PUDO Locker at our expense. Parcels are sent every three months, and customers are responsible for dropping off their parcels in the locker once they receive the code and PIN from us.
You will receive a code and PIN via email when it is time for you to drop off your parcel. Ensure you check your email regularly for this information.
Parcels should be dropped off at the designated PUDO Locker.
Returns and Exchanges
We accept returns for items that meet our Refund & Returns Policy. Items must be returned in their original condition within the specified time frame. Please refer to our returns policy for detailed instructions.
If you wish to return an item, please follow the instructions provided in our Refund & Returns Policy. Ensure that the item is in its original condition and includes all tags and packaging.
Exchanges are handled on a case-by-case basis. For information on exchanges, please contact us at hi@prettyposy.co.za.
Privacy and Security
Your personal information is protected in accordance with our Privacy Policy. We use secure technology to safeguard your data.
To update your account information, log in to your account on our website and make the necessary changes. For further assistance, contact us at hi@prettyposy.co.za.
Miscellaneous
At this time, we do not offer gift cards.
We welcome your feedback! Please send any suggestions or comments to hi@prettyposy.co.za. We appreciate your input and strive to improve our services.
Our Terms and Conditions are available on our website. Please review them for detailed information regarding your use of our site and services.